FAQ
1What are the shipping delays?
Orders leave our warehouse within 2-4 days and arrive within 12 days after the purchase date.
2Where are you shipping the product from?
Yes, absolutely, we ship worldwide.
3Where are you shipping the product from?
Our factory is located in the USA , at ...... . However, our national warehouse is located in China.
4Can I track my order?
Absolutely, wait three days after your purchase date and send us an email: support@menidel.com.
5What should I do if I have received a defective order?
In this case, you just have to contact us via our e-mail address. We will do our best to satisfy you.
6 Why does my order take so long to arrive?
We apologize for the delay, sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you think you still need help tracking your order, or would like to know more, please contact us at our email address and we will be more than happy to help you.
7 What is the return policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund for your order, we can of course do so if the customer requests a refund within 30 days of the purchase date.
8 How can I contact your company if my question is not answered here?
If your question is not answered here, you can definitely contact our company. We will be more than happy to do anything that would satisfy our customers. The best way to contact us is on our email address as we do our best to answer. For all your questions here: support@menidel.com
9What if I never received my order?
Normally, this would never happen. We offer all our customers order tracking, so we can make sure our customer knows exactly where their order is. Our team works 7 days a week. Just contact us on our email address. support@menidel.com .